Customer / Technical Support Consultant

Hiring for Prolific HR Consultants India Ltd.

0 - 5 Years

Job Description

- Provide a professional & competent standard of chat, phone and Online support for Global customers of all products.
- Provision of Technical & Customer Support and issue resolution services directly to Top - - Value Customers (TVC), Enterprise (ETLA/CLP/TLP) customers, eVIP customers, Perpetual customers and Individual Subscription customers, leveraging appropriate internal and external resources to bring cases to closure.
- Responsible for following established processes and policies in all customers interactions.
- Deliver First Call Resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products.
- Accurately document all customer interactions in a case tracking database. Content to be logged in full written English.
- Accountable for personal achievement against performance targets including case resolution and turnaround time, open case ageing, first contact resolution rate, case quality and customer satisfaction.
- Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.
- Troubleshoot, validate and report customer submitted bug reports.
- Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.
- Assist in special projects and other duties as assigned.


1) 2-way cabs
2) Medical insurance for self and family
3) Roof top cafeteria


- HR
- V & A
- 1st Technical
- 2nd Technical
- Operations

Required Candidate profile

- Graduate.
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed

Perks and Benefits 


Salary: INR 3,50,000 - 4,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Prolific HR Consultants India Ltd

Prolific HR is a job placement consultancy and payroll outsourcing company that helps candidates apply for best MNC jobs, companies hire top talent and secure 100% Indian payroll and statutory compliance. Prolific HR is an associate company with DTDC group.
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Recruiter Name:Andy

Contact Company:Prolific HR Consultants India Ltd