Expedia Travel Process Apac, Na Sales/service US Shift Sal upto 22k+in

Hiring for International Voice Process

0 - 4 Years
Bengaluru

Job Description

 

Openings available:  

Process Name:  Technical Support (Voice Process) / IT Helpdesk (Voice Process) profile
Shift Timings:  Day Shift / UK Shift / Rotational Shift
Work Location  : Bangalore 

FADV

 

Walk-in Drive for International Voice Process

Should be flexible to work in any shifts including US shifts/Apac

Should be ok working in rotational offs.

Preferably Immediate joiners


RESPONSIBLITIES  :

Handle process transactions in a professional manner

Adhere to the organizational ethics and values

Adapt to changes in work environment as per business requirements ( Shifts/Processes/Week-offs)

Ability to work in team.

 

SKILLS REQUIRED:

Excellent Verbal and written communication 

Ability to handle stress.

Quick learner - Should have attention to details. 

Good typing skill with a speed of 25wpm and an accuracy of 90%

Working knowledge of MS Office (Word/Excel/Outlook) and internet Ability to Multitask


Qualification  :
Minimum 12th or equivalent (Diploma/ITI)

Experience  :
0- 4 years  experience


Shifts  : Should be flexible for any shifts (Night Shift)

 

Technical Support Specialist ( TELLIGENT)

Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.


In this role you will

Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

Troubleshooting network problems like network errors, connectivity issues.

Assembling, installing and troubleshooting computer hardware.

Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

Installing and managing Applications on Remote.

Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

Managing customer expectations regarding estimated response times

 

What were looking for

Minimum of 6months of experience with Technical Support for international customers

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

Excellent communication skills and high emotional intelligence

Personal interest in consumer electronics and IT related products and services

Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

 

Benefits

Best in the industry pay

Performance based incentives

Excellent growth opportunities from internal IJPs

Regular Rewards and Recognition Program

Monthly Employee Engagement Activities

Free unlimited meals

Free transportation (both ways) for maximum ease

Security Escort for women taking Company cab post 9pm

Housing conveyance allowance

Medical Insurance

Perks and Benefits 

Free Transport & Food. Attractive Incentives

Salary: INR 2,00,000 - 3,50,000 PA.

 

 

 

 

FADV

 

Walk-in Drive for International Voice Process

Should be flexible to work in any shifts including US shifts/Apac

Should be ok working in rotational offs.

Preferably Immediate joiners


RESPONSIBLITIES  :

Handle process transactions in a professional manner

Adhere to the organizational ethics and values

Adapt to changes in work environment as per business requirements ( Shifts/Processes/Week-offs)

Ability to work in team.

 

SKILLS REQUIRED:

Excellent Verbal and written communication 

Ability to handle stress.

Quick learner - Should have attention to details. 

Good typing skill with a speed of 25wpm and an accuracy of 90%

Working knowledge of MS Office (Word/Excel/Outlook) and internet Ability to Multitask


Qualification  :
Minimum 12th or equivalent (Diploma/ITI)

Experience  :
0- 4 years  experience


Shifts  : Should be flexible for any shifts (Night Shift)

 

Technical Support Specialist ( TELLIGENT)

Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.


In this role you will

Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

Troubleshooting network problems like network errors, connectivity issues.

Assembling, installing and troubleshooting computer hardware.

Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

Installing and managing Applications on Remote.

Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

Managing customer expectations regarding estimated response times

 

What were looking for

Minimum of 6months of experience with Technical Support for international customers

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

Excellent communication skills and high emotional intelligence

Personal interest in consumer electronics and IT related products and services

Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

 

Benefits

Best in the industry pay

Performance based incentives

Excellent growth opportunities from internal IJPs

Regular Rewards and Recognition Program

Monthly Employee Engagement Activities

Free unlimited meals

Free transportation (both ways) for maximum ease

Security Escort for women taking Company cab post 9pm

Housing conveyance allowance

Medical Insurance

Perks and Benefits 

Free Transport & Food. Attractive Incentives

Salary: INR 2,00,000 - 3,50,000 PA.

 

 

 

Salary Package  : 2 lakh (Freshers) - 5 lakh (Experienced)
Rounds of Interviews  : HR round / Voice & Accent / Manager Round
Graduate Qualifications  : Any Graduates
Post-Graduate Qualifications  : Any Post-Graduates
Experience Needed  : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply

Process Name:
 International Voice / Semi-Voice / Customer Service profile/ background verfication
Shift Timings:  Day Shift / UK Shift / US Shift / Rotational Shift
Work Location  : Bangalore
Salary Package  : 2 lakh (Freshers) - 6 lakh (Experienced)
Rounds of Interviews  : HR round / Voice & Accent / Manager Round
Graduate Qualifications  : Any Graduates
Post-Graduate Qualifications  : Any Post-Graduates
Experience Needed  : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply

Process Name:  E-mail & Chat Process / Non Voice / Semi-Voice profile
Shift Timings:  Day Shift / UK Shift / US Shift / Rotational Shift
Work Location  : Bangalore
Salary Package  : 2 lakh (Freshers) - 4 lakh (Experienced)
Rounds of Interviews  : HR round / Voice & Accent / Manager Round
Graduate Qualifications  : Any Graduates
Post-Graduate Qualifications  : Any Post-Graduates
Experience Needed  : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.
 


Desired Candidate Profile  
* Candidates who are Freshers/Recent graduates/Candidates with relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Required Candidate profile

* Candidates who are Freshers/Recent graduates or relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Perks and Benefits 

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.


Interested candidates Can Call Ruby 9108382888

Salary: INR 1,00,000 - 4,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Prolific HR Consultants India Ltd

Fadv, Infosys, First advantage, jpmc, convergys, concentrix, first source, 247, hsbc, teligent
View Contact Details+

Recruiter Name:Ruby

Contact Company:Prolific HR Consultants India Ltd

Telephone:9108382888