Technical Support Specialist ( TELLIGENT)
Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
In this role you will
Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
Troubleshooting network problems like network errors, connectivity issues.
Assembling, installing and troubleshooting computer hardware.
Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
Installing and managing Applications on Remote.
Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
Managing customer expectations regarding estimated response times
What were looking for
Minimum of 6months of experience with Technical Support for international customers
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
Excellent communication skills and high emotional intelligence
Personal interest in consumer electronics and IT related products and services
Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills
Best in the industry pay
Performance based incentives
Excellent growth opportunities from internal IJPs
Regular Rewards and Recognition Program
Monthly Employee Engagement Activities
Free unlimited meals
Free transportation (both ways) for maximum ease
Security Escort for women taking Company cab post 9pm
Housing conveyance allowance
Perks and Benefits
Free Transport & Food. Attractive Incentives
Salary: INR 2,00,000 - 3,50,000 PA.
Appear for multiple MNC BPO's on same day and find the suitable job.
Healthcare bpo - Sat & Sun off, 2 way free transport.
ONLY FOR HEALTHCARE BPO, AR CALLER PROCESS, SAT & SUN FIXED OFF.
Designation : CSA - Customer support associate(Process associate).
Process : Banking Process , Sales Process , AR Process , / Medical Billing Process, help desk , insurance, Accounts & Finance / Banking Collections
Designation : TSA Technical support associate.
Process : Technical Support , IT Help Desk, Trouble Shooting, Hardware and Networking Process, Desktop Support, Server Support, System Trouble Shooting
Work Location : Bangalore.
Salary Package : 2.20 to 4.5 LPA
Cab Services : Free Pick & Drop
Rounds of Interviews : HR Round & Manager Round
Roles and Responsible :
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment.
Pleasant, professional, and courteous personality.
Excellent verbal and written communication skills.
Strong administrative skills: organized, efficient and versatile.
Strong customer service approach to dealing with people at all levels internal and external.
Should be flexible with rotational Shifts.
Graduates or Undergraduates fresher or with BPO experience (0-5yrs).
Any graduates 2019 fresher's can appear for interview.
Candidates from Bangalore is preferable.
Interested Candidates can Deepika 9740192235
Or send your resume to email@example.com
Or can Direct walkin to
PROLIFIC HR CONSULTANT
No. 139/26, Patel Enclave, Amarjyothi Layout,Koramangala Inner Ring Road Domlur, Nagasandra, Bengaluru, Karnataka 560071
Salary: INR 1,50,000 - 4,50,000 PA.
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
UG:B.Com - Commerce
Prolific HR Consultants India Ltd