Technical Support Engineer Sal upto 5 lakhs

Hiring for international Voice Process

1 - 5 Years
Bengaluru

Job Description

Hiring for Top Most Reputed Company in Bangalore , Bannergatta road .

Job Description :

QUALITY AUDITOR ( NON VOICE)

The process includes monitoring and listening to the calls taken by the agents and sending a direct written feedback to the client. It's a complete non voice process.

  • Minimum 2 years of international voice experience required.
  • Good written and verbal communication skills required.
  • 3 rounds of interview ( HR / VERSANT / OPS )
  • Any graduate or PUC with work experience preferred.
  • 5 days work with weekend fixed off.
  • 1 way cab provided by the company.
  • SAL up to 22 k + Inc

TECHNICAL SUPPORT

Hiring for a technical support process, for an accounting software. Hands on tech support experience required.

Basic to advanced tech support knowledge preferred.

Job role includes analyzing and troubleshooting various software issues.

Candidates with technical support experience into an international voice process preferred.

EXCELLENT COMMUNICATION SKILLS REQUIRED

  • No BE/B.TECH GRAD FRESHERS
  • 5 Days work with 2 day rotational week off
  • 1 way cab provided by the company
  • US rotational shift
  • Salary package up to 4.5 Lpa
CUSTOMER SUPPORT

Inbound Customer Service /sales/technical/ Upselling.

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities:-

o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

o Clarify customer requirements; probe for and confirm understanding of requirements or problem.

o Support customers across Telecommunication, Financial Services & Healthcare vertical.

o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile:-

o Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.

o BE/ B.tech freshers are eligible

o Excellent verbal and written communication skills.

o Flexible with 24/7 Environment.

o Salary up to 25,500 take home & attractive Incentives amount.

Additional Benefits:-

o One-way A/C cabs.
o Medical insurance worth 1 lac.

o Group Term Life Insurance / Group Personal accident Insurance worth 5 lacs

o Gratuity

o Education Assistance plan Annual entitlement of up to INR 24,000.

o Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

To inquire about more job openings or To Block your Appointment,

Salary: INR 1,00,000 - 5,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Prolific HR Consultants India Ltd

fadv, Dxc, nobroker, 247, aegis
View Contact Details+

Recruiter Name:Deepika

Contact Company:Prolific HR Consultants India Ltd

Telephone:9740192235